Thursday, May 17, 2007

Positive User Experience

A friend of mine recently purchased an item from a Mac store. As she was walking around a sales person asked if she needed help. The sales rep was able to complete the order right there, without the need to go to a cash register or wait on any lines. The rep was able to scan the item, swipe a credit card, bag it and send the receipt to her email address, which automatically displayed once the credit card was scanned, all on the spot. Nice.

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